Privacy Policy for Lens & Light Studios
At Lens & Light Studios, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our photography and videography services, including professional portrait photography, commercial photography, event photography, wedding photography, product photography, aerial drone photography, videography services, photo editing, video editing, and studio rental.
By using our services or accessing our online platform, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect various types of information, including personal data, to provide and improve our services to you.
- Personal Identification Information: Name, address, email address, phone number, and other contact details you provide when booking services, making inquiries, or signing contracts.
- Payment Information: Details necessary for processing payments for our services, though we typically use secure third-party payment processors who handle this data directly. We do not store full credit card details on our servers.
- Service-Related Information: Details about the specific services you request, your preferences, event dates, locations, and any other information relevant to performing our photography and videography services.
- Images and Videos: The photographs and video footage captured during our sessions. These may contain your likeness and the likeness of others involved in the session.
- Technical Data: Information about your device and how you interact with our online platform, such as IP address, browser type, operating system, referral sources, and pages viewed. This is typically collected through cookies and similar technologies.
How We Use Your Information
The information we collect is used for various purposes, primarily to provide and manage our services:
- To provide and deliver the photography and videography services you have requested.
- To communicate with you regarding your bookings, inquiries, projects, and deliveries.
- To process payments for services rendered.
- To manage our relationship with you, including customer support and feedback.
- For internal record keeping, accounting, and administrative purposes.
- To improve our services and online platform based on user feedback and analytical data.
- With your explicit consent, to showcase our work for marketing and promotional purposes on our website, social media, and other platforms. You will always have the option to withdraw consent for this use.
- To comply with legal obligations and facilitate legal proceedings, if necessary.
Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, CRM systems, cloud storage providers, delivery services). These third parties are bound by confidentiality agreements and are only permitted to use your information for the specific purposes we define.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Security
We implement a variety of appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encryption, firewalls, and access controls. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.
Your Data Protection Rights (GDPR)
In accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data held by us.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Lens & Light Studios
14 Regent Street,
Westminster,
London, SW1Y 4PE,
United Kingdom